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Terms of service


Effective Date: July 24, 2025
Company: Best Products & Solutions, LLC dba Confluence Security

By purchasing products or subscriptions through this website, you agree to the following terms:

1. Subscription Policy

  • All VORTEX-enabled cameras include a cloud subscription for Ai analytics and storage.

  • The first year of service is paid in full upfront and is non-refundable.

  • After the first year, subscriptions may be continued month-to-month or annually.

  • Subscriptions are non-transferable, except in cases of camera replacement or upgrade.

  • Subscription start date begins upon camera registration and activation.

  • Cancellation at any time will terminate all cloud services, including recording, analytics, and remote access.

2. Product Sales & Returns

  • All camera purchases are bundled with subscription services and are not eligible for refunds once shipped and activated.

  • Accessories sold separately are final sale unless defective (see warranty terms).

  • Orders are shipped with a flat-rate fee of $19 per camera.

3. Warranty & Replacements

  • All VORTEX-enabled cameras are covered by a limited 10-year warranty from the date of shipment or for as long as the subscription remains active — whichever is longer.

  • Warranty covers manufacturer defects only.

  • Replacement units will be shipped in advance upon approval.

  • Failed units must be returned within 14 business days to avoid additional charges.

4. Data Privacy

  • Confluence Security does not access or store any video footage or analytics.

  • All data is processed and stored securely by VIVOTEK’s VORTEX platform.

  • For full details, see our Privacy Policy.

5. Contact

For questions or support, please contact:
Email: support@con-sec.com
Phone: 720-720-5410